Terms & Conditions

Welcome to Celianne.net. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully, as they outline the rights and responsibilities of both you (the customer) and us (Celianne).

1. General Use of the Website

  • By using this website, you confirm that you are at least 18 years old or have the supervision/consent of a parent or guardian.
  • All content, designs, and images on this site are the intellectual property of Celianne and may not be copied, reproduced, or distributed without our permission.
  • We reserve the right to update, modify, or remove content at any time without notice.

2. Product Information

  • We strive to display products as accurately as possible, but colors, materials, and details may vary slightly depending on screen settings or natural variations in gemstones and metals.
  • All products are subject to availability. We may discontinue or limit quantities at our discretion.

3. Pricing & Payments

  • We accept payments via the secure methods offered at checkout. By completing a purchase, you confirm that you are authorized to use the selected payment method.
  • Prices and promotions may change without notice.

4. Orders & Cancellations

  • Orders are confirmed only once payment has been successfully processed.
  • We reserve the right to refuse or cancel orders in cases of suspected fraud, errors in product or pricing information, or stock unavailability.
  • Customers may cancel their order within 30 minutes of purchase (see our Order Cancellation Policy for details).

5. Shipping & Delivery

  • Shipping timelines are estimates only. Celianne is not responsible for delays caused by courier services, customs, weather, or other circumstances beyond our control.
  • Risk of loss or damage to products passes to the customer once the order has been delivered to the shipping address provided.

6. Returns & Refunds

  • All returns must follow the process outlined in our Returns & Refunds Policy.
  • Items that do not meet our return conditions will be denied and shipped back to the customer.
  • Original shipping fees are non-refundable.

7. Warranty & Repairs

  • Celianne offers a two-year warranty against manufacturing defects. Please refer to our Warranty & Exchanges Policy for full details.
  • Normal wear and tear, misuse, and third-party alterations are not covered under warranty.

8. Liability

  • Celianne is not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.
  • Our maximum liability for any claim related to your purchase is limited to the original purchase price of the product.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Contact Information

If you have questions about these Terms & Conditions, please contact us at:
📧 contact@celianne.com

FAQ's
WARRANTY INFORMATION

At Celianne, we take pride in crafting high-quality, handcrafted jewelry designed to stand the test of time. To give you peace of mind, every purchase comes with a two-year warranty starting from the original purchase date. This warranty covers defects or issues directly related to the craftsmanship of your piece.

Please note that the warranty does not apply to:

  • Lost or misplaced items
  • Regular wear and tear (e.g., scratches, tarnishing, fading of metals or stones)
  • Damage caused by improper care (such as contact with chemicals, water, or impact)
  • Modifications made by anyone other than Celianne
How to File a Warranty Claim

To start a claim, email contact@celianne.com and include:

  • Your order number
  • Product name
  • A short description of the issue (how and when it occurred)
  • 2 photos: one showing the entire piece and another close-up of the affected area
Important Details to Know

By submitting a claim, you accept the following conditions:

  • Product return: If your claim is approved, you’ll need to send the item back for inspection and quality review.
  • Replacements: If the item is available in stock, you’ll receive the same product as a replacement.
  • Refunds: If the item is discontinued or unavailable, you’ll be refunded the original purchase price.
  • Third-party vendors: Purchases made through sellers outside of Celianne.net may have different warranty policies—please verify with the original seller.
  • Third-party repairs: Using an outside repair service voids Celianne’s warranty. We cannot process claims on items altered after purchase.
  • Promotional items: Jewelry obtained through special promotions or campaigns may not be eligible under our warranty.
WHAT IS THE RETURN POLICY?

To be eligible for a return, please make sure your item meets the following conditions:

  • Must be in original condition, with no signs of wear or damage.
  • For mail-in returns, items must include all original packaging (tags, box, and pouch).
  • Sets must be returned in full—individual pieces from a set cannot be refunded, exchanged, or credited.
  • For Lab Grown Diamonds, the SCS certification must be included. Returns without certification will be sent back to the customer.
  • Orders must be returned from the same country where the purchase was originally made.
Non-returnable items include:
  • Engraved or monogrammed pieces
  • Earrings used during piercing services
  • Gift cards
  • Final sale merchandise
Return Shipping
  • Shipping fees are non-refundable.
  • For orders subject to a return fee, the amount will be automatically deducted from your refund.
WHAT IS THE EXCHANGE POLICY?

At this time, we are unable to process direct exchanges. If you’d like a different item, you’ll need to return your original purchase and place a new order. To begin a return, please click here.

Important Information
  • All items must meet the eligibility requirements outlined in our Returns Policy.
  • Items that do not comply with our return criteria will not qualify for a refund or acceptance.
can I cancel my order?
You may cancel your order within 30 minutes of placing it by logging into your account. Once logged in, go to My Orders and select “Cancel Order.”
Don’t have an account? No problem—you can create one using the same email address you used at checkout, and then follow the same steps.
Please note: Our team processes orders quickly to ensure fast shipping. For this reason, we cannot guarantee cancellations or changes once the 30-minute window has passed.
Is Celianne Jewelry Hypoallergenic?

Yes! Many of our designs are thoughtfully crafted with materials that are well-suited for sensitive skin. Our 14k solid gold and gold vermeil pieces are hypoallergenic and nickel-safe, making them a great choice if you’re prone to irritation.

Unlike fashion jewelry that often uses mixed or low-quality metals, our fine jewelry is designed for everyday wearwithout compromising on comfort. 14k solid gold, for example, won’t easily tarnish or cause skin reactions, while our gold vermeil pieces are crafted with a thick layer of 18k gold over sterling silver—another skin-friendly material.

If you know your skin is highly reactive, we recommend opting for 14k solid gold as it is the purest and most durable option in our collection. For earrings in particular—since they are in constant contact with your skin and piercings—solid gold can be the safest bet.

To keep your jewelry feeling comfortable and looking its best, remember:

  • Avoid exposing pieces to harsh chemicals (like perfumes, lotions, or cleaning agents).
  • Clean regularly with a soft cloth to prevent buildup.
  • Store in their original pouch or box to protect the finish.

With proper care, Celianne jewelry is not only beautiful and timeless—it’s also a reliable option for those with sensitive skin.